1. The cancellation policy of the concerned hotel will be applicable for the room, or package booking, for which the reservation voucher is issued. Generally the cancellation charges will vary from a minimum of 10% to a maximum of 100% (no refund). The exact cancellation charge will vary from case to case depending on season, number of days before check in date etc.
2. A "No Show" will result in forfeiture of the full amount paid during reservation. "No Show" is applicable when the customer is not available on day 1 of the itenary. If one member of the family is not available, the "No Show" policy will still be applicable for that member and the entire amount for that member will be forfeited.
3. Check In / Out timings as prescribed by the respective hotel is to be followed by the customer. Extra charges for retention of rooms beyond the time will be billed by the hotel & has to be paid directly on spot.
4. No refund can be made to the customer for unused services, unused transportation, unused sightseeing, unconsumed meals included in the package, (Breakfast, lunch, dinner, tea) or for voluntary modifications made by the traveler.
5. Airport transfers are complimentary with package bookings if offered by the hotel. Customers not using the included transfer will not be given cash equivalent or a price reduction.
6. Cancellation policies of the respective Airlines will be followed by the Agency.
7. The Agency is a booking agent for the hotels, & is responsible up to the point of allotment of reserved room to the guest.
8. The Agency is not responsible for maintenance & upkeep of the hotel rooms, food quality, or services provided by the hotel.
9. No refund is admissible on count of deficiency in quality of amenities provided
10. Any dispute regarding, service provided, room quality, food quality, transportation, complimentary transfers as provided by the hotel, is to be taken with the concerned hotel directly by the customer without involving the agency at any point.
11. All extra charges for laundry; telephone; mini bar; alcohol, beverages, and food, taxes etc as billed by the hotel are to be paid directly by the customer on his/her own account.
12. For package tours, after departure, the services included in the vacation cannot be supplied, or there are changes in an itinerary for reasons beyond the control of the Agency, the Agency will arrange for the provision of comparable services. Any resulting additional expense will be payable by the customers, and any resulting savings will be refunded by the agency to customers.
13. Refund claims are forwarded to the concerned hotel, & a refund is possible only when the amount is returned / credited to the Agency´s account by the hotel.
14. No part or full refunds are permissible if the area/location of the hotel suffers a power cut, due to load shedding or otherwise & air-conditioners / fans / lights etc do not function.
15. Customers not availing the services offered due to personal sickness/tragedy will not be eligible for a refund.
16. No refund is applicable if the services cannot be rendered due to natural calamities, Riots, Curfew etc in the respective country of travel.
17. Additional charges arising due to the postponement of travel dates after initial confirmations will have to be borne by the customer.
18. Customers not availing the services offered due to personal sickness/tragedy will not be eligible for a refund